About Rex Madden | AI Business Automation Consultant | Palm Bay, FL
★ Business Experience Meets AI Automation

Applying Decades of Business and Systems Experience to Today's AI Technology

For more than 50 years, my professional career has centered on understanding how businesses operate, identifying inefficiencies, improving processes, and implementing systems that help organizations work more effectively. My background as a CPA, ISO auditor, finance and contracts professional, and business systems manager provides a practical foundation for evaluating where today's AI and automation technologies can genuinely improve a business.

At Rex Madden CPA, our mission is to use that experience together with modern AI tools to help small and local businesses reduce the administrative burden that takes owners and employees away from their most productive work. That may include AI voice agents, intelligent chatbots, interactive SEO websites, CRM and customer-management systems, automated appointment scheduling, email and text response, workflow automation, reputation management, Google review programs, social media management, outbound marketing, invoicing, collections, and other automated business processes.

The goal is not technology for technology's sake. It is to help businesses operate more efficiently, improve customer service, reduce repetitive administrative work, control operating costs, and give owners and employees more time to focus on the work that actually grows the business.

See How AI Can Help Your Business
Business professional reviewing AI automation systems with Rex Madden CPA in Palm Bay, Florida

The People Behind the Work

Meet Our Team

Michelle Porter, President and CEO of Rex Madden CPA
Michelle Porter
President & CEO
Rex Madden, SVP and Business Strategist at Rex Madden CPA, Palm Bay FL
Rex Madden
SVP & Business Strategist
Andrea Garcia, VP of AI and Systems Engineering at Rex Madden CPA
Andrea Garcia
VP of AI & Systems Engineering
Luis Garcia, VP of Operations and Quality Control at Rex Madden CPA
Luis Garcia
VP of Operations & Quality Control

Common Questions

Still Not Sure?

Frequently Asked Questions

What is an AI receptionist?
An AI receptionist is an automated system that answers your business calls 24/7, qualifies callers, books appointments, and sends follow-up messages without any human staff. Rex Madden CPA installs and manages this for you.
How quickly does the AI answer calls?
Our AI responds in under 3 seconds and is available 24 hours a day, 7 days a week, 365 days a year.
Do you serve businesses outside Palm Bay?
Yes. We serve all of Brevard County including Melbourne, Rockledge, Cocoa, Viera, Satellite Beach, Merritt Island, Cape Canaveral, Titusville, and the entire Space Coast area of Florida.
Is there a contract or long-term commitment?
No long-term contracts. Our AI services run on a simple monthly subscription you can cancel anytime. The service pays for itself with the first saved job.
What types of businesses do you work with?
We specialize in contractors, plumbers, electricians, HVAC technicians, roofers, landscapers, and any local service business in Brevard County that loses revenue when calls go unanswered.
How do I get started?
Visit rexmaddencpa.com and book a free strategy call. We'll walk you through exactly how our AI system works and calculate how much revenue you're currently losing to missed calls.
What kinds of business processes can AI automate?
AI can assist with answering calls, website chat, appointment scheduling, confirmations, customer follow-up, CRM updates, email and text responses, review requests, social media, outbound marketing, invoicing, collections, and many other repetitive administrative tasks.
Do I have to replace my existing software?
Not necessarily. In many cases, AI and automation can work with your existing website, CRM, calendar, email, phone, and other business systems. We first look at what you already have before recommending changes.
Can AI work with my CRM, calendar, email, and text messaging?
Yes. Properly designed automation can connect these systems so customer information, appointments, communications, and follow-up move through your business more efficiently and with less manual work.
Do I need to automate everything at once?
No. In fact, it is often better to start with one or two of your biggest administrative bottlenecks, measure the results, and expand automation where it provides a practical benefit.
How do we decide what should be automated first?
We start by looking at how your business currently operates. We identify repetitive tasks, delays, missed calls, follow-up gaps, administrative bottlenecks, and other areas consuming valuable time. Then we determine where AI or automation can provide the greatest practical improvement.
Is AI intended to replace my employees?
Not necessarily. Our goal is to use AI to handle repetitive administrative work so owners and employees can spend more time serving customers, performing skilled work, solving problems, and growing the business.

Ready to Start?

Put AI to Work Where It Makes Sense

Automate repetitive administrative work without losing the human side of your business.

Rex Madden CPA AI assistant Rex Madden CPA AI assistant Rex Madden CPA AI assistant
  • Answer and route customer inquiries
  • Schedule and confirm appointments
  • Follow up with prospects and customers
  • Update CRM records
  • Respond to routine email and text requests
  • Request customer reviews
  • Assist with invoicing and collections
  • Support marketing and customer communication
Explore AI & Automation Services

Get in Touch

Let Rex Take the Burden Off Your Shoulders

Ready to see what AI and automation can do for your business? Book a free strategy call or reach out directly.

Phone (321) 237-3596
Email [email protected]
Location 3305 Wedgewood Dr NE Palm Bay, FL 32905